Privacy Policy


Canadians are protected by two federal privacy laws, the Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA). PIPEDA is based on the Canadian Standards Association’s Model Code for the Protection of Personal Information, which is incorporated into the legislation. Organizations in Quebec are subject to the Quebec private sector privacy law. Oversight of the law is in the hands of the Commission d’accès à l’information. 

If you have any concerns relating to the privacy or confidentiality of this site, please contact:   

By mail: 

Chief Privacy Officer  
Canada Green Building Council  
100 Murray St. Suite 400  
Ottawa, ON, K1N 0A1  

Fax: 1-613-241-4782  
Email: Support at CAGBC 

Terms of Use

The use of this website is subject to the following terms of use: 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice. 
  • This website contains material which is owned by or licensed to the Canada Green Building Council (CAGBC). This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. 
  • This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Canada and Ontario. 

Collection and Use of Data

We do not collect any personal information about visitors to this website other than that which is specifically and knowingly provided by you. That personal information will not be transferred to any third party unless otherwise stated at the time of collection or as required by law. 

We collect information, including personal information that you voluntarily provide to us when you contact us, or when you use any interactive tools that may be available on this website. We may use your personal information to respond to your questions, to provide you with information that you have specifically requested, or to request additional information. We also collect, use and process information provided directly by you when you engage in any of our activities including, but not limited to: 

  • when you subscribe to receive updates 
  • when you sign up for and/or attend an event or partake in educational courses relating to a particular area of interest either virtually or in person; 
  • when you access or purchase products through the CAGBC Online Store, CAGBC Learning Hub or MyCAGBC; 
  • when you contact our staff or representatives by email, phone or in person; and/or 
  • when you express an interest in our products, services or activities (such as when attending an event) to one of our staff or representatives. 

You provide your consent to the collection, use, and disclosure of personal information by us when you provide your information to us or use or engage with our products, services and activities and agree to receive relevant electronic communications from us. 

You may deny or withdraw your consent to our collection, use and disclosure of your personal information at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, we may not be able to provide you with access to certain products or services. 

At any time, you have the right to opt out of receiving future communications. If you would like to request that no further emails be sent to you, you may unsubscribe at any time by following the appropriate link on each communication, by updating your preferences within your MyCAGBC account, or by sending an email

We collect and maintain statistics relating to the number of visits to the site, dates and pages visited, referring website addresses, types of browsers used and domain name or Internet protocol address of the originator. This information is kept strictly confidential and is used for internal purposes only. 

You agree with respect to any information provided to us through this website that: 

  • We have no obligation concerning such information 
  • The information is non-confidential 
  • We may use, disclose, distribute or copy the information and may use any ideas, concepts or know-how contained in the information for any purpose 
  • The information is truthful and disclosure of the information does not violate the legal rights of others. 

Third Party Access to Data

We will not disclose or sell your personal information to any third party unless it is required to be disclosed by law to the extent reasonably applicable or is explicitly stated in the opt-in options.  

Information may be shared with the Low Carbon Training partners for those visitors that elect to be contacted about a specific training course as indicated in the Subscribe form.  


We take reasonable steps to protect your personal information as you transmit your information from your computer to our site and to protect such information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Access to Personal Information is restricted to employees who need such information for a legitimate business purpose and such employees are instructed to abide by our privacy practices. 

Links to Other Websites

This site may contain links or references to websites. Please be aware that we do not control other websites and that, in any case, this Privacy Policy does not apply to those websites. The privacy policies of those sites will govern the use of information you provide to them. 


Please feel free to use the email addresses provided on this website. Please be aware, however, that the Internet is not a fully secure medium and any communication may be lost, intercepted or altered. We are not liable for any damages related to communications to or from this website. 



This website uses an Internet tool called a “session” cookie. Cookies are small bits of data that we send to your computer to improve your user experience. We use them to track that you have signed in so that you don’t have to continually enter your username and password as you move around the site. This cookie is removed as soon as you log out or close your browser. 

Tracking IP Addresses

An IP address (Internet Protocol Address) is a number that’s automatically assigned to your computer whenever you are using the Internet. Web servers – the computers that “serve up” Web pages – identify your computer by its IP address. We collect IP addresses for the purposes of system administration, and to report aggregate information to audit the use of our site. We do not normally link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous. We can and will use IP addresses to identify a user when it is deemed necessary to enforce compliance with our Terms of Use and License Agreement or to protect our service, site, customers, or others. 


All information contained within the website is the property of the Canada Green Building Council. No part of the information on the CAGBC website may be reproduced, stored, or transmitted in any form or by any means without the written permission except as stated below: 

We grant permission to individuals to download or print information from our site for non-commercial purposes only. Any person may reproduce short excerpts from our reports and publications, provided that the source and authors of the material are fully acknowledged. As a courtesy, the consent of the authors of such material should be obtained. 

For other kinds of copying, such as copying for general distribution, for advertising, or promotional purposes, or for resale, arrangements must be made by contacting CAGBC via email

Low Carbon Training Partners

Developed in 2023, the Low Carbon Training Program leveraged partnership networks and national membership to create and promote the program across Canada.